Returns:
At Gongish, our goal is your complete satisfaction with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return process. Please review our policy below for more details:
Eligibility: To qualify for a return, your item must be unused, in its original packaging, and in the same condition as received. Certain products, such as personalized or intimate items, may not be eligible for return due to hygiene or customization reasons.
Timeframe: You have 30 days from the delivery date to initiate a return. After this period, we cannot provide a refund or exchange.
Return Authorization: Prior to returning any products, please contact our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
Refunds (if applicable): Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Note that the refund amount may be subject to deductions for restocking fees, return shipping costs, or applicable taxes.
Late or Missing Refunds (if applicable): If you have not received your refund within the expected timeframe, please check your bank account or credit card statement first. Contact your financial institution if the refund is not reflecting. If you still need assistance, reach out to our customer service team, and we will investigate the matter.
Sale Items (if applicable): Sale or discounted items may be eligible for returns, but refunds will be issued based on the discounted price paid during the purchase.
Exchanges (if applicable): For exchanging an item with a different size, color, or style, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability. You may be responsible for any price difference and additional shipping fees associated with the exchange.
Return Instructions:
To return a product, please follow these steps:
- Contact our customer service team to request a Return Authorization (RA) number and receive detailed return instructions.
- Securely pack the item in its original packaging or a suitable alternative. Include any accessories, tags, or documentation.
- Clearly write the RA number on the outside of the package.
- Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service for safe delivery.
Restocking Fee: Certain returns may incur a restocking fee, covering the costs associated with processing, inspecting, and restocking returned items. The restocking fee percentage depends on the specific product and its condition. Our customer service team will inform you of any applicable restocking fees during the return process.
Return Shipping Costs: Customers are responsible for the shipping costs associated with returning the item, unless the return is due to our mistake (e.g., wrong/damaged item). Return shipping costs will be deducted from the refund amount unless specified differently.
If you have any further questions or need assistance regarding returns or refunds, please do not hesitate to contact our customer service team. We are here to guide you through the process and ensure your satisfaction.
Email: [email protected]
Address: 香港灣仔駱克道 114-118 號嘉洛商業大廈 5 樓 B 室